It is the desire and intent of Pattie A. Clay Regional Medical Center to provide safe and effective medical care to all patients. As a patient, you or your representative have the right to bring any concern or complaint regarding care to the attention of a staff member. In the event you have a complaint that has not been resolved by the healthcare staff and you wish to file a grievance, the patient representative and management staff are available to address any concerns. You may file a grievance by telephone, letter, or in person, at the address and phone number listed below:

Patient Representative - Jerian Shaw 

Pattie A. Clay Regional Medical Center

P.O. Box 1600

Richmond, KY 40476

Phone: 859-625-3446

Filing a grievance will not subject you to any form of adverse action or jeopardize your future access to care at Pattie A. Clay Regional Medical Center. Written or verbal complaints will be reviewed, investigated, and resolved in a timely manner. 

If you are unable to resolve or diffuse the issue and want to take further action, you should contact the HFAP Quality/Patient Safety Services Department at:

E-mail: slautner@hfap.org
Fax: 312-202-8367

Mail: HFAP
142 East Ontario
Chicago, Illinois 60611