At Pattie A. Clay, we have adopted a set of seven "Standards of Excellence" to ensure we are offering our patients the service they deserve at all times. We hope you have noticed a positive difference in our employees as we work to maintain these seven standards. 

Standard One - Make Positive First Impressions

Standard Two - Treat Others as "Guests"

Standard Three - Develop "Service Recovery"

Standard Four - Communicate Effectively

Standard Five - Create a Team Spirit

Standard Six - Project a Positive Attitude

Standard Seven - Be Passionate About Excellence